Our Calla Lily Guarantee:
We have been shipping calla lily flowers for over 10 years! We have shipped flowers to tens of thousands of brides, event planners and florists. Out of experience, we know that the likelihood of you experiencing a problem with your flower shipment is very slim!
However, we understand that there can be some apprehension about ordering fresh flowers online, especially when they are for an important event or a wedding. We hope that our Flower Guarantee will put some worries to rest.
OUR FRESH FLOWER GUARANTEE:
- All our orders are individually processed and hand-packed at the farm level. At no point are our flowers warehoused or brokered! Every order is guaranteed farm fresh! Our customers should expect only the highest quality fresh cut flowers and first class service with every order.
- We guarantee that that all flowers sold are true to name, color range and stem length, that they are of commercial quality, and that they arrive in good shape and without defect, or your money back. Please inspect your flowers immediately upon arrival and report any flower damage or other concerns the SAME DAY that your flowers arrive. As flowers are a perishable product, we are only able to extend a credit or refund when the claim is made on the day the product arrives. If for any reason you are not satisfied with a box of flowers, please contact our Customer service department by phone at (800) 533-8573 the same day the product arrives.
- In the rare case that your flowers are damaged upon arrival, you can choose to have us either re-ship fresh flowers overnight at no cost, or take a full refund. First just email us images of the damaged flowers. Second, after talking with us, replace the flowers in the box that they came in and set them outside by the front door. We will arrange for FedEx to pick them up and return them to us.
- Substitution Bonus: It occasionally happens that the flowers you ordered become unavailable due to poor climate, or other natural causes. If this is the case, we will do our utmost best to let you know as far in advance as possible. We will also find a substitution of similar flowers or colors that are the closest match to the flowers you need. In order to compensate you for your trouble, we will send you additional bonus flowers or upgrade your flower selection at no extra cost. If you are not happy with the substitution options, you may of course simply choose to cancel the order and receive a full refund.
- Take a look at our complete Returns & Refunds information